REFUND & RETURN

*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE LINK ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED ***

Requests for returns, exchanges or refunds must be made within 7 days of receiving your order.

If you need to return, exchange or refund your order, please read the following instructions carefully:

REASONS WHY YOU WANT TO RETURN OR EXCHANGE YOUR ORDER

  • A change in size
    It happens that you make a mistake. We are all human right? This way, you need to return it to us and cover the postage. Please insert a note that states which size you would like and we will send you the correct size.  After getting the returned one, we will send another size to you.
  • You received the wrong item
    Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please send a photo of the incorrect item they received to support@lesourireclub.com and one of the team will follow it up for you.
  • You received a damaged/faulty item
    Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case, you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email (support@lesourireclub.com) stating your order number and please include a photo of the damaged good. If we can see in the photo it is damaged, we will send you a new item 100% free of charge ASAP
  • If you meet the above criteria please shoot us an email to support@lesourireclub.com
    Also, we would love it if you could tell us the reason why you are returning your item for a refund. We strive to get you the best quality possible, so we’d love to learn from your experience to even up our quality some more.

WE DO NOT ACCEPT RETURNS OR EXCHANGES IF

  • You want a refund/return because you “changed your mind”. We print on demand and therefore we cannot accept returns with that inquiry.
  • You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
  • The item(s) have been worn or washed
  • The item(s) have been altered in any way
  • The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
  • The item(s) do not have the original tags on them
  • The item(s) were a Final Sale item, big sale periods such as: Halloween, Christmas, Black Friday, Patrick’s Day, etc.. which are applied their coupon code.

SHIPPING CONDITIONS

High-demand products

We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working on stocking up our warehouses with as many products as we can, but you can probably imagine this is not always possible with 8000+ products and 3 warehouse locations. Because we don’t have enough time to produce a very big amount in a short time. We want our product will be of high quality and ask for perfection. We feel so sorry when we cannot ship your order on time and highly appreciate your patience. Any comment, we are willing to hear from you and we will reply as soon as possible. Rest assured, you will get all your items.

Tracking your order:

You will receive a confirmation email, containing a tracking ID and a link to follow the journey of your package. To track your package, you can visit our Order Lookup. Please allow 2 to 3 working days for the tracking information to show.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so please contact us immediately within 24 hours at support@lesourireclub.com if you believe you have provided an incorrect shipping address.

However, we hold no responsibility if the package was shipped to the wrong address upon your mistake for providing or late notifying of the incorrect information.

Lost/Stolen Packages:

We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at support@lesourireclub.com.

Simply contact our support team at support@lesourireclub.com if you have any questions regarding your return.

ADJUSTING ADDRESS/ITEMS:


If you want to change your address or adjusting the number of items/orders, please contact us via our email support. They can be changed in case they are not in transit.
If you want to change your order to another item (with the same price only), please contact us and state clearly what you want to change to. They can be changed if they have not in production yet.

All the requests should be submitted to support@lesourireclub.com.

Any further questions about our return and refund policy?
Please send us an email at support@lajoiestores.us and we will help you out to the best of our abilities!